Terms And Conditions  

 

Last updated: September 7, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://vapeology.co.za website (the “Service”) operated by Vapeology (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

 Vapeology is a business in the vaping industry that resells E-cigarettes , vapes, and E-liquids as well as equipment and accessories pertaining to vapes.  

Subject to availability and receipt of payment, requests will be processed within 1 to 2 days and delivery confirmed by way of email, which will be proceeded by courier delivery and tracking. 

The products on this website will only be available to South African clients only. 

The provision of goods and services by Vapeology is subject to availability. In cases of unavailability, Vapeology will refund the client in full within 30 days. Cancellation of orders by the client will result in a 20% administration fee. 

** PLEASE NOTE ALL RETURNS INCUR A 15% HANDLING FEE ** 

Regrettably, E-Liquids cannot be returned, please contact us via email regarding any issues. 

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately.

If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition with a proof of receipt present.

The Seller will refund the cost of the goods; however shipping charges are non-refundable unless it’s a mistake on our side.

Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail.

If an item is found defective and it is still within the manufacturer warranty period the item will be replaced, unless the warranty has been voided by misuse

Please note as per the CPA the seller is allowed 2 weeks to check a faulty device and return. Please be patient with us while we check the device.

Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller.

Goods to be returned must clearly show the order number of the original purchase on the package and full packaging. Where returned Goods are found to be damaged due to the Buyer

Refunds and warranties will not be applied to goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product.

With all purchases, we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.

PLEASE NOTE ALL PRODUCTS NEED FULL PACKAGING WHEN RETURNING A ITEM, EVEN AFTER 7 DAYS  

Electronic Mods and Electronic Devices carry a 90 Day warranty. Warranty is nullified if any physical damage is present on the device. Batteries & Mechanical Devices have a limited 7 day warranty. Devices to be returned to the head office by the buyer for assessment.  

Rebuilables, RBA, RDA, RTA, and Mech Mods are for experts, not your average or beginner vaper with no OHM METER or knowledge of how to use a meter or when a meter must be used or how electronic devices work. The inexperienced without basic knowledge of electronics cannot safely use these devices. THESE PRODUCTS CARRY NO WARRANTY 

Clearomizers, Atomizers, Commercial tanks and pods or coils carry NO warranty due to health and hygienic reasons. 

Vapeology shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the products on this site or the performance of the products, even if Vapeology has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

Vapeology shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569.

Payment may be made via Visa, MasterCard, Diners, or American Express Cards or by bank transfer into the Vapeology bank account, the details of which will be provided on request.

Card transactions will be acquired for Vapeology via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 Customer details will be stored by Vapeology separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 Vapeology takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution, and delivery of goods.

This website is governed by the laws of South Africa and Vapeology chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, in relation to Vapeology.

Vapeology may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information:

This website is run by Xanthes Boys (PTY) LTD  based in South Africa trading as Vapeology and with registration number: 2019-310522/07 

Accounts

When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Vapeology and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Vapeology.

Vapeology has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Vapeology shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of South Africa without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us:

Company Physical Address: 

 Shop G3 Sunninghill Village shopping centre , 96 Edison Crescent ,  

 Sunninghill , Gauteng ,  2191 South Africa

Email: [email protected] / [email protected]